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Patients are able to call the office 352-563-5070 for urgent questions. True medical emergencies should be taken directly to the Emergency room or 911 called. The provider will then call the office on your behalf as appropriate. Dr. Wilson has an established relationship with the Hospitalist Team at Seven Rivers Regional Hospital and prefers you go there for care. If you chose not to, please have a family member contact us to let us know where you are, allowing us to access your medical information.
Your medical insurance is a contract between you and your insurance company. You are in fact responsible for ensuring that your accounts are in good standing. As a courtesy to you, our office will bill your insurance company for your medical expenses. If there are delays with payment from your company we will advice you of this. If you do not have medical insurance, payment must be made in full at the time of treatment, unless other arrangements have been made. We do not discriminate based on gender, race, creed, or ability to pay. With appropriate proof of family income, you may qualify for payment on our sliding scale fee schedule. For your convenience payments for medical expenses can be made in cash, by check or credit card. If payment of your balance causes financial difficulties please speak to our office manger regarding alternative payment arrangements email: info@impwellnesscenter.com.
We accept most PPO plans. Please call and dial extension 2200 if you do not see your plan below. Questions concerning your coverage limits should be directed to your carrier. Any deductibles, co-insurance, or copays will be collected upon check in.
If necessary your doctor may recommend lab studies or x-rays. Results should be communicated to you within a week unless you were otherwise advised. Please indicate how you wish the office to communicate information concerning you. Our office calls with all results if you do not have a follow up appointment within a week. Please call for your results if you have not received a call within a week of your test date.
Patients are seen by appointment only. Please call or email to schedule an appointment as early as possible in the day to increase your likelihood of being seen within 24 hours. We all wish to be seen at the scheduled time and every effort will be made to ensure this . If you are waiting more than 15 minutes please speak to our assistant at the reception desk or any other employee. Please be understanding if the doctor is running behind. This will usually be due to emergencies in the office or at the hospital. The patient in need of extra time could one day be you. A reminder service is provided via telephone two days prior to your appointment. Failure to cancel your appointment will result in an administrative charge of $25. This will not usually be paid by your insurance companies.
Narcotics will never be prescribed outside of office hours.
Prescription requests will be handled Monday through Friday during office hours. We send our prescriptions via a system called electronic prescribing "E-Rx". We seldom fax presciptions. This technology enhances the safety of prescibing medication. We prefer to send refills at the time of your visit. In the event you need refills otheriswe, we strongly encourage you to contact your pharmacy first. Have them send us an electronic request for refills. These are resolved within 24 hours. Also it is not uncommon for you to believe you have no refills and the pharmacy has some on hold.This is for your safety as we will then have access to your medical records and can more accurately determine your need. Requests for refills can be made by calling your pharmacy, or our office Refills should be requested before your supplies are exhausted, as it may take up to 3 days to process a request.Refills should be obtained at the time of your visit. There is a $10 service charge for refills made when there was a recent office visit.Prescriptions will be transmitted electronically to the pharmacy of your choice, we do not call in prescriptions. Our Doctors will not prescribe new medications without seeing you.
Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. A summary of your rights and responsibilities follows:
The forms required at your initial visit can be downloaded and completed prior to your appointment. To expedite your visit you can fax this information to: (352) 795-4322
Please bring your insurance card and drivers license with you.
Please bring all your medications and dietary supplements with you.
Your healthcare information is protected and will not be provided to anyone without your written permission.
