Policies

After Hours Care

Patients are able to call the office 352-563-5070 for urgent questions. True medical emergencies should be taken directly to the Emergency room or 911 called. The provider will then call the office on your behalf as appropriate.  Dr. Wilson has an established relationship with the Hospitalist Team at Seven Rivers Regional Hospital and prefers you go there for care. If you chose not to, please have a family member contact us to let us know where you are, allowing us to access your medical information.

Financial Policy

Your medical insurance is a contract between you and your insurance company. You are in fact responsible for ensuring that your accounts are in good standing. As a courtesy to you, our office will bill your insurance company for your medical expenses. If there are delays with payment from your company we will advice you of this. If you do not have medical insurance, payment must be made in full at the time of treatment, unless other arrangements have been made. We do not discriminate based on gender, race, creed, or ability to pay. With appropriate proof of family income, you may qualify for payment on our sliding scale fee schedule. For your convenience payments for medical expenses can be made in cash, by check or credit card. If payment of your balance causes financial difficulties please speak to our office manger regarding alternative payment arrangements email: info@impwellnesscenter.com.

Insurance

We accept most major insurances. Please contact us if you do not see your plan below Contact Us. Questions concerning your coverage limits should be directed to your carrier.If you have not met your deductible, full payment will be due at the time of service.If you have met your deductible, a co-pay will be collected as appropriate at the time of service.

In Network Plans

  • Medicare
  • Blue Cross Blue Shield
  • United Healthcare
  • South Care
  • AvMed
  • TRICARE
  • Humana
  • HealthEase
  • MediPass
  • Healthy Kids
  • FirstHealth
  • Cigna-PHCS
  • Additional Health Plans

Laboratory and X-ray Results

If necessary your doctor may recommend lab studies or x-rays. Results should be communicated to you within a week unless you were otherwise advised. Please indicate how you wish the office to communicate information concerning you. Our office calls with all results if you do not have a follow up appointment within a week. Please call for your results if you have not received a call within a week of your test date.

Making Appointments

Patients are seen by appointment only. Please call or email to schedule an appointment as early as possible in the day to increase your likelihood of being seen within 24 hours. We all wish to be seen at the scheduled time and every effort will be made to ensure this . If you are waiting more than 15 minutes please speak to our assistant at the reception desk or any other employee. Please be understanding if the doctor is running behind. This will usually be due to emergencies in the office or at the hospital. The patient in need of extra time could one day be you. A reminder service is provided via telephone two days prior to your appointment. Failure to cancel your appointment will result in an administrative charge of $25. This will not usually be paid by your insurance companies.

Medication Requests

Narcotics will never be prescribed outside of office hours.

Prescription requests will be handled Monday through Friday during office hours. We send our prescriptions via a system called electronic prescribing "E-Rx". We seldom fax presciptions. This technology enhances the safety of prescibing medication.  We prefer to send refills at the time of your visit. In the event you need refills otheriswe, we strongly encourage you to contact your pharmacy first. Have them send us an electronic request for refills. These are resolved within 24 hours. Also it is not uncommon for you to believe you have no refills and the pharmacy has some on hold.This is for your safety as we will then have access to your medical records and can more accurately determine your need. Requests for refills can be made by calling your pharmacy, or our office Refills should be requested before your supplies are exhausted, as it may take up to 3 days to process a request.Refills should be obtained at the time of your visit. There is a $10 service charge for refills made when there was a recent office visit.Prescriptions will be transmitted electronically to the pharmacy of your choice, we do not call in prescriptions. Our Doctors will not prescribe new medications without seeing you.

Summary of the Florida Patient Bill of Rights and Responsibilities

Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. A summary of your rights and responsibilities follows:

  • A patient has the right to be treated with courtesy and respect with
  • appreciation of his/her individual dignity, and with protection of his/her need for privacy.
  • A patient has the right to a prompt and reasonable response to questions and requests.
  • A patient has the right to retain and use personal clothing or possessions as space permits, unless for him/her to do so would infringe upon the right of another patient or is medically or programmatically contraindicated for documented medical safety, or programmatic reasons.
  • A patient has the right to know who is providing medical services and who is responsible for his/her care.
  • A patient has the right to know what patient support services are available, including whether an interpreter is available if he/she does not speak English.
  • A patient has the right to know what rules and regulations apply to his/her conduct.
  • A patient has the right to be given by his/her health care provider information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis.
  • A patient has the right to refuse any treatment, except as otherwise provided by law.
  • A patient has the right to be given, upon request, full information and necessary counseling n the availability of known financial resources for his/her care.
  • A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health facility accepts the Medicare assignment rate.
  • A patient has the right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
  • A patient has the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
  • A patient has the right to treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • A patient has the right to know if medical treatment if for purposes of experimental research and to give his/her consent or refusal to participate in such experimental research.
  • A patient has the right to express grievances regarding any violation if his/her rights, as stated in Florida law, through the grievance procedure of the health plan, the health care provider or health care facility which served him/her and to the appropriate state licensing agency.
  • A patient is responsible for providing to his/her health care provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.
  • A patient is responsible for reporting unexpected changes in his/her conditions to his/her health care provider.
  • A patient is responsible for reporting to his/her health care provider whether he/she comprehends a contemplated course of action and what is expected of him/her.
  • A patient is responsible for following the treatment plan recommended by his/her health care provider.
  • A patient is responsible for keeping appointments and, when he/she is unable to do so for any reason, for notifying the health care provider or health care facility.
  • A patient is responsible for his/her actions if he/she refuses treatment or does not follow the health care providers instructions.
  • A patient is responsible for assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
  • A patient is responsible for following health care facility rules and regulations affecting patient care and conduct. 

Preparing for your first visit

The forms required at your initial visit can be downloaded and completed prior to your appointment. To expedite your visit you can fax this information to: (352) 795-4322

Please bring your insurance card and drivers license with you. 
Please bring all your medications and dietary supplements with you.

Privacy

Your healthcare information is protected and will not be provided to anyone without your written permission.

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